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Terms & Conditions

Ordering process:
1. Register with us for your Cherish Me Mama account
2. Identify the items you wish to order and add them to your basket
3. Place your order by checking out your basket. Please ensure that you provide full details of any customisation you would like in your order confirmation are made at this stage and make these as clear as possible as we cannot be held responsible for any incomplete or unspecified instructions. 
4. Add any promotional codes you might have, but note; only one special offer can be applied for each basket. These cannot be applied retrospectively.
5. Complete your order by paying for your item. Unpaid orders will be rejected after 7 days.
Claiming a special offer


Only one special offer can be claimed at a time, unless specifically stated to the contrary.  Offers cannot be applied retrospectively.


Personalising your order
There are a range of solutions on offer to allow you to personalise your creation. We will endeavour to accommodate any special design requests as long as we are able to do so. Please ensure that you are clear and precise when placing your order.

Each item is handmade and will therefore is likely to vary in appearance from the displayed images. We will endeavour to replicate your purchase to your specifications as best possible, but cannot guarantee this fully. For example, resin colours are made up by hand and may vary, air bubbles may be present, placement of shapes or inclusions within a design can drift during the curing process from the original intended location, the natural colour and makeup of your breast milk will affect the shade of your piece, ranging from white to a creamier, yellowish colour. The size, thickness and mix of your design will also have an effect upon this.

Hair placement is at our discretion, unless specific instructions are given when your order is placed. As this can also move during curing, no guarantee is offered in positioning.  Your creation is made with the sample that you have given, so if the hair is bent during transit or excessively curly, we may not always be able to lay it in a straight line.  We do our best to ensure that it is visibly appealing.


Payment
• Payment for your order is made up front.  If you are unable to pay through PayPal or the other listed routes, please contact us at info@cherishmemama.uk to agree a suitable alternative.
• We are open to consider payment plan offers, but only on a case by case basis and reserve the right to withhold this option at any time.
• The remitter will be liable for all remitting costs.  Details of where to send payments can be found during the checkout process.
• Unpaid orders will be rejected after 7 days.  You are invited to resubmit your order at a more suitable time.

Changes to your order.

If you need to make any changes to your order, please do get in touch with us via info@cherishmemama.uk . All changes will be confirmed via email, so if you have not received this, please do not assume that we have received the amends.

Please note: the general cut off period for order changes is when we have confirmed receipt of your inclusion. If you contact us after this point, we cannot guarantee that we are able to accommodate these amends.

Completion time
Our bespoke, handmade creations are made with love and attention and this does take time. We promise to keep you updated on the status of your order and that we will endeavour to complete your order within specified lead times. We manage orders on an ongoing basis and are able to pull in more resource to handle peak loads, so you will never be waiting a year for your piece.


Receiving your order and delivery costs
Creations can be sent by either recorded or special delivery. Please advise us of your preferred method at checkout. If you consider the inclusions to be precious then please ensure you select Special Delivery at the checkout. We will not be held responsible for any creations that go astray in the post but will work with you and Royal Mail if this should occur.

Please ensure that your postage address is correct on PayPal and that it matches your ordering address as we are only permitted (by Paypal) to post to this address.  All orders received online are considered correct and it is your responsibility to ensure that the informaiton matches.

Please refer to the Delivery page for detailed price information.


Caring for your creation
Advice on caring for your jewellery and keepsakes are found in the Caring for your Creation link.  Failure may result in your creation being damaged over time and / or fittings becoming detached.  Repairs can be undertaken through prior arrangement. Simply contact us as info@cherishmemama.uk .


Quality Guarantee:
It is important to us that we bring you peace of mind. With our special preservation process, we are confident of the quality of our products and have never experienced the issues you sometime hear about e.g. discolouration and moulding. Any issues like this would normally become apparent in the first three months, so to give you double the assurance, we are providing you with a 6 month quality guarantee for our breast milk jewellery. This means if you experience any of these issues, please report them to us immediately and we can replace your item free of charge, once the faulty item has been returned. 


This should be a simple process as any unused breast milk from your first order will be tracked and stored, so that should you want any more items or have any concerns, we are able to make a new item as needed.


Please note: The natural colour and makeup of your breast milk will affect the shade of your piece, ranging from white to a creamier, yellowish colour. Exposure to UV light can sometimes cause tinted milk to fade.  It is completely natural for this to occur.


When adding inclusions such as breast milk, cremation ashes, placenta, umbilical stumps, text and locks of hair there is a slight chance that these items can have a chemical reaction with the resin and causes it to discolour. If your resin creation discolours significantly within the first 30 days, please get in contact with us and we will replace your item.


We use good quality UV resistant resin, but this, like all the jewellery we make and most jewellery you can purchase elsewhere, requires care to keep it in condition. This means that we ask that you kindly avoid submerging your items in water; exposure to chemicals (e.g. perfumes), avoid leaving your item out in sunlight for extended periods of time and protecting it from knocks, bumps or stretching. At the end of the day, resin is a plastic and irrespective of the high quality grade you use, all resins will eventually yellow over time, irrespective of the type of resin being used.


Due to the nature of resin and jewellery items in general, items can be damaged and or broken. We advise you to check your creations regularly for signs of damage and wear and tear, which may lead to losses. Should your creation break within 3 months of receipt, we will repair it for free. If it breaks after 3 months we will repair it for a nominal cost. Items lost due to damage during use will have to be replaced at the buyers cost unless agreed within the 7 day window of initial receipt. Items should be returned at the buyers cost and should be done via recorded delivery so as to avoid the item getting lost during transit.


This guarantee does not extend to damage caused by misuse where our aftercare instructions are not followed or if the jewellery is lost or stolen.


Please note: we reserve the right to arrange an independent inspection of the goods. We will contact you if this is the case, but please bear in mind that ‘The Buyer’ and ‘Cherish Me Mama’ both agree to be bound by the result of the independent valuation. If the items are found on inspection to not be faulty or as the result of fair wear and tear, negligence or wilful damage, then we reserve the right to charge for the inspection.


Our total liability to the performance of this contract shall be limited to the value of the goods. We shall not be liable for any direct, indirect of consequential compensation arising out of the performance or non performance of this contract.


Cherish Me Mama cannot be held responsible for any losses or damages to your item or any items which you attach your items to, irrespective of its age. We provide clear guidelines on how best to care for your item and as such, cannot be held responsible for how you wear or use your creation. 


Safety & Liability
Please inspect your creation regularly for wear and tear and ensure it is not left unattended with children or animals. None of our creations are safe for consumption and may present a choking hazard. 


Our total liability to the performance of this contract shall be limited to the value of the goods. We shall not be liable for any direct, indirect of consequential compensation arising out of the performance or non performance of this contract.


Cherish Me Mama cannot be held responsible for any losses or damages to your item or any items which you attach your items to, irrespective of its age. We provide clear guidelines on how best to care for your item and as such, cannot be held responsible for how you wear or use your creation. 


Affiliates
We welcome any reasonable approaches for affiliate arrangements.  Please contact us to discuss your proposal.
All Mom’s Own Milk affiliates will not be held liable in any way for non performance, breach or faulty items and that all such claims should be addressed with the appropriate directly.


Returns (if applicable):
We ask that all faults or damages be reported within a 7 day period of receipt of your item. Proof of purchase is required.  If no notification is given via email at info@cherishmemama.uk  is received, then we will assume the item meets your specifications and is in full working order.

Please note: Each item is handmade and will therefore is likely to vary in appearance from the displayed images. We will endeavour to replicate your purchase to your specifications as best possible, but cannot guarantee this fully. For example, resin colours are made up by hand and may vary, air bubbles may be present, placement of shapes or inclusions within a design can drift during the curing process from the original intended location, the natural colour and makeup of your breast milk will affect the shade of your piece, ranging from white to a creamier, yellowish colour. The size, thickness and mix of your design will also have an effect upon this.

Hair placement is at our discretion, unless specific instructions are given when your order is placed and cannot be guaranteed either way.  Your creation is made with the sample that you have given, so if the hair is bent during transit or excessively curly, we may not always be able to lay it in a straight line.  We do our best to ensure that it is visibly appealing.

As each creation is your own breast milk or any other inclusion and our handprint/fingerprint range is individual to each person, we are unable to offer you a refund or exchange unless it is clear that a significant error has been made on the part of Cherish Me Mama and has been reported within the outlined 7 day period.

If the item in question is not in its original condition, is damaged or missing parts for reasons not due to our error, no refund can be granted.

Any items related to agreed refunds must be returned within a period of 30 days upon receipt of your refund agreement. If 30 days have gone by since this time, unfortunately we can’t offer you a refund or exchange. We recommend that these are returned via tracked post as we cannot be held liable for any items lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@cherishmemama.uk


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@cherishmemama.uk and we will contact you with the next steps.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping
To return your product, you should mail your product to: 21 Simonstone Road Chester  GB CH40BU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If anything in the process listed above is of grave concern to you, please reconsider your purchase.